FAQs

​FREQUENTLY ASKED QUESTIONS

What if I wear a half size? What size do I order?

Z-CoiL does not make half sizes. Instead all Z-CoiL Footwear ship with an extra 3mm insert that makes up 1/2 size. For example if you wear a size 7.5 you would buy a Z-CoiL size 8. Simply add the 3mm insert below the primary insole and you will be walking in style. 

                       

Is Z-CoiL footwear stable?

Many customers report that they actually feel more stable in their Z-CoiL footwear than in regular shoes. The coil in the heel is cone-shaped, and so it compresses straight down, following the line of least resistance rather than tipping. The flexible coil also absorbs some surface deviations to protect the ankle. This allows your foot to stay more level.

                                     

What types of painful conditions may be alleviated by wearing Z-CoiL® footwear?

Z-CoiL wearers have reported significant relief from the pain associated with many medically-diagnosed conditions, including:

  • Heel spurs, plantar fasciitis, and metatarsal pain
  • Lower back pain and sciatica
  • Arthritis and other common joint pains

How soon before I can expect results?

The relief our customers experience may be immediate, or may occur gradually, over days or even weeks. Some people enjoy complete relief from pain when wearing their Z-CoiL shoes; others achieve only partial relief, though they may be able to reduce the amount of pain medication they take.

Does it take a long time to get used to wearing Z-CoiL footwear?

Most people get used to wearing the footwear right away. Others may take several hours or even a couple of days to adjust to the extraordinary feeling of the shoes. If this is the case, we suggest you wear your Z-CoiL shoes for a few hours each day at first, and gradually increase that time until you feel more comfortable in them.

It is also normal to experience some soreness in your legs during the first few weeks of wearing Z-CoiL shoes, due to the increased mobility they provide. If you continue to experience pain in your feet, ankles, knees, hips, or back while wearing your Z-CoiL footwear, however, you should take them off and return to your Z-CoiL distributor for a footwear adjustment.

Can objects get caught in the open coil?

Small rocks or loose materials may occasionally get caught in the coil, but they should be easy to remove with a simple shake. We do recommend caution around cords, wires, hoses, and chairs with rungs, which may catch in the coil.

What about gravel getting into the coils?

What goes in will come out. Gravel may get crunched between the coils and then it is even easier for the small pieces to shake out.

Can I drive wearing Z-CoiL footwear?

Yes, but be careful not to let the floor mat or pedals catch on the coil. Also be aware that the shoes thick cushioning may reduce your feel for the pedals. You may need to move your seat back an inch or so to compensate for the thickness of the forefoot cushioning. If you feel unsafe driving in your Z-CoiL footwear, wear other shoes.

Can I use my Z-CoiL footwear to play sports?

Our customers have reported using their Z-CoiL shoes for walking, running, hiking, golf, and more, although we do not recommend them for sports that involve significant lateral movement, like tennis. You need to be the judge of how Z-CoiL products will work for you. Many people have been able to become more active and get back in the game because of their Z-CoiL footwear.

Can I use custom orthotics with them?

Yes but you may not need to. Try them both ways. About 80 percent of wearers are able to rely on the built in Z-Orthotic alone; 20 percent continue to use their separate orthotic in their Z-CoiL shoes. In fact, Z-CoiL footwear makes an ideal footbed for custom orthotics. 

Are Z-CoiL shoes considered high heels?

Not at all. The Z-CoiL heel, when uncompressed, is only about 1/2 of an inch higher than the cushioned forefoot. When the coil compresses, an average distance of 1/8 to 1/4 of an inch, the heel is level or just slightly higher than the forefoot. This minimal heel rise is beneficial to most people, helping them achieve a healthier, more erect standing posture. In the rare event that this is not the case, the coils can be adjusted to a lower effective heel height.

How long will my Z-CoiL shoes last?

The steel coils can last a lifetime, though the rubber heel pad will probably last between one to two years with normal use. People who put their Z-CoiL footwear to very hard use may wear through the pad in six months, while those who go easy on their footwear have been known to wear them for several years. Fortunately, even if the heel pad does wear out, there’s no need to buy a new pair of shoes. The coil/heel pad assembly can easily be replaced by Springy Feet at a minimal cost.

By comparison, most running or comfort shoes with EVA or gel-based soles have a life of 200 miles or 3 months, at which time their cushioning is reduced by 50%.

Some of your shoes have optional heel covers; why don’t you cover up the coils on all your styles?

We do make an Enclosed Heel System™(ECS) that comes standard with the Prime Boot and all the Safety Toe styles, and can also be retrofitted on our other styles. The ECS is designed to address workplace safety concerns, in environments where objects are more likely to get caught in an open coil. The molded foam material that encases the coil slows the speed at which the coil compresses, which dampens its shock-absorbing capabilities to some degree, although a stiffer coil also proves useful when a person is picking up heavy objects.

At first, many people are taken aback by the appearance of our shoes; however, those who put them on and experience significant relief from pain soon see them in a different light!

Can I try them on before purchasing?

If you live in Perth, Western Australia you can contact Springy Feet by email and you may be able to visit us in East Fremantle or we may be able to come to you. Contact us at springyfeet@westnet.com.au 

Otherwise you must order via the internet and if you let us know your requirements we can make corresponding adjustments to the shoes prior to shipping. Don't forget about our risk-free, 30 Day Trial. 

How long will my shoes or boots take to arrive?

Springy Feet uses Australia Post's Express Post for all shoe orders. Most customers receive their shoe orders within 3 working days from placing their order. Boots however, particularly to regional parts of Australia, may take a little longer to arrive because of the size of the box and the distance they have to travel. We are still trialling different courier companies for the boots. It could take up to 2 weeks to get your boots if you live in regional Australia. We can send boots Express Post if we take them out of the box and bubble wrap them instead. Just make a note with the order if you would prefer this option because you want your boots FAST. 

What if I don't live in Australia?

Unfortunately Springy Feet only sells Z-CoiLs within Australia. If you live outside of Australia please visit www.zcoil.com

Where are Z-CoiL shoes manufactured?

Z-CoiL Footwear is headquartered in Albuquerque, New Mexico, where the products are designed and engineered. Z-CoiLs are manufactured in South Korea, China and the United States. Originally, Al Gallegos had tried for years to find a U.S. shoe manufacturer willing to produce his unusual shoes, but they all laughed at his idea and turned him down. The current manufacturing partners in Asia produce shoes for many well known high quality U.S. shoe brands.

Will my insurance cover some of the cost of Z-CoiL shoes?

Because Z-CoiL footwear is designed for pain relief and incorporates a medical-grade orthotic, you may be able to get a prescription for the footwear from your doctor and receive some level of reimbursement from your insurance company. Check your health plan to see whether your insurance covers prescription orthotics. Some employers also have safety or workplace shoe reimbursement programs. 

Will Z-CoiL footwear help me jump higher?

No. You jump from the ball of your foot, not the heel. But you will land softer​.​​​​​